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Xbox One Troubleshooting & How to Guide

Xbox One Troubleshooting & How to Guide

Xbox video game consoles are owned by Microsoft. So far they have released five of these brands, starting with the first generation Xbox that came out back in 2002. The Xbox One is a third-generation console that succeeded the Xbox 360. It was first released in 2013, with the Xbox One S and Xbox One X coming out a few years afterward featuring improved designs and specs.

Since the release of their first console, the popularity of the Xbox has been on a steady rise with every release. They now compete with Sony’s PlayStation and Nintendo, which have been the dominant force in the game console market for years.

But, like other pieces of machines, the Xbox can have a fair share of its issues. Some gamers may also have difficulties maneuvering through the required setup for the ultimate gaming experience. If you own the Xbox One or planning on getting it, hopefully, you will learn a thing or two on what you need to do to resolve problems with the console through this troubleshooting guide below.

Why Won’t My Xbox One Turn On?

Several things can make your Xbox fail to switch on, but in most cases, the issue lies with the power supply. Is power getting to the game console? If not, the power cord may have not been inserted properly or could have come loose. You need to make sure the cord is firmly inserted in the back of the console and that the plug is properly connected to an electrical outlet.

 The issue may also be with the electrical outlet you have plugged the power cord. To confirm whether the problem is with the outlet, unplug your console and plug in another device to see if it gets power.

If the problem still persists, you can’t rule out damage to the power cord as the reason behind your console failure to turn on. The cord may be damaged and therefore not transferring power to the machine from the electrical outlet. Inspect your game console’s power cord for any signs of damage to establish if it the cause, and if damaged, fix or replace the cord. To prevent damaging the power cord and console, Xbox recommends the following:

  • Protect power cords from being walked on or crushed.
  • Protect cords from being pinched or sharply bent, especially where they connect to the power outlet and the console.
  • Do not jerk, knot, sharply bend, or otherwise abuse power cords.
  • Keep the power cords away from children and pets. Do not allow them to bite or chew on them.
  • When disconnecting power cords, pull on the plug as opposed to pulling on the cord.

If after doing all the above the problem is still not resolved, the Xbox One itself may be the problem. To try fix this, you will need to perform a power reset to clear any issue with the system’s internal power supply.  If you have the Xbox One S or S console, here is how to do a power reset:

  1. Disconnect the power cord from the back of the console and wait for 10 seconds. Then reconnect the power cord and press the Xbox button on the front of the system.
  2. If the game console turn on, then you are all set.

For those who are using the original Xbox One, follow these steps to reset the external power supply for your game console:

  1. Disconnect all the cables from the console, the power supply itself, and the power outlet.
  2. Wait 10 seconds, and then reconnect the power supply to the power outlet, then the console to the power supply.

If your Xbox One is still unresponsive, you will need to get in touch with Xbox support for repairs.

How to Clean an Xbox One

The following instructions are important for ensuring your game console is safe from damage during or after cleaning:

  • Disconnect the console from electrical power to prevent the console from being turned on and off or the disc from being ejected during cleaning.
  • Clean the outside of the outside of the game console only. Make sure that no objects are inserted into ventilation openings.
  • Do not use abrasive pads, detergents, scouring powders, solvents or other liquid or aerosol cleaners. Clean using a dry cloth.
  • Do not use compressed air.
  • For consoles containing an optical disc drive, do not use DVD head cleaner devices.
  • Do not try to clean connectors.
  • To clean the console feet and the surface on which the Xbox One rests, use a dry cloth.

How to Properly Clean Your Xbox One 

Accumulation of debris, dirt, dust, and hair can cause the internal components of your Xbox One to malfunction in the long run. One clear sign that your gaming machine is due for some cleaning job is overheating on the console. This is a result of the damage caused to the cooling fan when dust accumulates and blocks the air vents. It is advisable to have your Xbox cleaned regularly to keep it running smoothly and looking as good as new.

Cleaning your Xbox is simple. Once you have assembled the required cleaning tools, you will not need any prior knowledge or skills to clean the Xbox One. However, note that it’s advisable not to try taking your console apart since it doesn’t have a detachable faceplate and could end up damaging your Xbox One.

You will need the following items to start the cleaning process:

  • Rubbing alcohol or water and a mild soap
  • A soft microfiber cloth
  • A brush with soft bristles (an old toothbrush, dusting brush, or a paintbrush)
  • A vacuum. If possible, with a handheld hose
  • A can of compressed air

Be careful not to use harsh liquid cleaners and disinfectant wipes, these can cause damage to the console’s ventilation system. 

Four components can be cleaned without worrying about opening the Xbox. The first key step is to switch off the machine at the power source and remove the power cable.

Set your Xbox on a spacious surface from which you can carry out the cleaning procedure comfortably.

Cleaning the Xbox One

  1. Using a damp microfiber cloth, wipe down the entire exterior surface of your Xbox to clean out dirt, smudges, and fingerprints. (You can either use rubbing alcohol or water and a bar of mild soap)
  2. Use a soft-bristled brush to loosen the dust in areas around the vents, ports, and openings. After loosening the dirt and dust, you can now blow it away using compressed air. Be careful to use compressed air in short bursts.
  3. Remove any of the remaining dust on the ports and vents using a vacuum that has a handheld hose or attachment.
  4. Go over wiping the entire exterior surface using the damp microfiber cloth just in case any dust has settled on the surface after blowing the ports and vents.

Cleaning the Fan

Dust build-up makes it harder for the fan to move and do its job efficiently. You’ll notice that the fan becomes louder and your Xbox heats up due to the blocked vents. This calls for the fan to be properly and regularly cleaned to keep your Xbox working effectively. To prevent a heavy build-up it’s advisable to position your Xbox at a surface with good airflow to facilitate cooling and have it cleaned once every three to six months. Avoid placing it inside a cabinet, on a rug, or near pets. 

To clean the fan:

  1. Use the compressed air can to blow out dust from the air vents. Proper cleaning of the vents should set your Xbox working seamlessly but if not so consider contacting a professional to open the console without damaging it.

Once the fan is thoroughly cleaned, the difficult cleaning task should be over and you can now clean the controllers, discs, and disc drive. 

Cleaning the Controllers

  1. Disconnect the controllers by turning them off and long-pressing the Xbox button for 5-10 seconds.
  2. Use a soft microfiber cloth with rubbing alcohol to the base of the two analog sticks moving each stick around as you wipe dirt and dust. Let the alcohol dry out completely before getting to use them.

Cleaning the Xbox One Discs and Disc Drive

It’s important to note that dusty and dirty discs and disc drives will most likely cause difficulties in reading and recognizing games on your console. To properly clean them:

  1. Wipe down the parts close to the disc drive using a microfiber cloth to remove grime, debris, and hair.
  2. Use a soft-bristled brush to carefully clean the disc drive tray opening.

You can use compressed air to blast out any hidden dust and dirt particles.

Your Xbox One is properly cleaned at this point. Plug it in and enjoy a more efficient gaming experience.

All Xbox One Error Codes, Their Meaning, and Fixes

0x80010108

You get this error code when trying to use Xbox Live. This may mean there is a problem with Xbox Live, or that your console has encountered an unexpected error.

To fix the issue, try the following troubleshooting tips:

  • Check the Xbox Status page. If there are any services with alerts, expand the service, scroll down to “Notifications”, and sign in to receive a message when the service is up and running again.
  • Retry whatever you were doing. Occasionally, something interferes with normal actions.
  • Restart your Xbox One console by pressing and holding the Xbox button in the center of your controller, selecting “Restart console”, and select “Restart”.

If the console does not respond, press and hold the power button on the front of your Xbox for 10 seconds.

  • It is possible that the installed game data is corrupted. To correct this, you need to uninstall and then reinstall the game. After uninstalling the game, restart your Xbox One before reinstalling the game.
  • If all the above tips to clear the error, try resetting your Xbox. This reinstalls the console’s operating system:
  • Press the Xbox button to open guide
  • Go to “Profile & Settings”
  • Go to “Settings”
  • Then go to “System Console info”
  • Go to “Reset console”
  • Then finally, go to “Reset and keep my games & apps.

0x800401fb

You also get this error code when you try to use Xbox Live. This may mean there is an issue with Xbox Live or that your console has encountered an expected.

To solve this problem, try the same solutions as with the previously-discussed error code.

0x80040900

This error code occurs when trying to sign in on your Xbox One. If you get the error code, it may mean that there is an issue with your account, or that your game console experienced an unexpected error.

Here are some tips that may help resolve the issue:

  • Wait 60 seconds, and then give it another try. It may be a transient issue.
  • Check the Xbox Status page. If there are any services with alerts, expand the service, scroll down to “Notifications”, and sign in to receive a message when the service is up and running again.
  • Restart your Xbox. If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
  • It is possible your payment option has expired. Sign in to your Microsoft account and, if necessary, update your billing info and payment option.
  • If all the above solutions prove futile, you could try resetting your Xbox as a last resort. When resetting, be sure to select “Reset and keep my games & apps” to reset the OS and delete potentially corrupted data. Otherwise, you will reset the console to factory defaults.

0x80048051

You may get this error code, together with a “Try again later or maybe check your account” message when trying to sign in to your Xbox One console. This may mean there is an issue with Xbox Live, or that your console has encountered an unexpected error.

To fix this, try the following solutions:

  • Check the Xbox Status page. If there are any services with alerts, expand the service, scroll down to “Notifications”, and sign in to receive a message when the service is up and running again.
  • Power cycle your network hardware and restart your Xbox One console. Follow these steps to perform a network hardware reset and restart your console:
  • Unplug the power cord from the back of your router, modem, or gateway, and wait 5 minutes. If you have a router and a modem, unplug the power cord from both devices.
  • After 5 minutes elapses, plug in the modem or gateway first and wait for all the lights to return to their normal state.
  • If using a router, plug it in and wait for all the lights to return to their normal state.
  • Press and hold the Xbox button in the center of your controller to open the “Power Center”.
  • Select “Restart console”.
  • Select “Restart”.

If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console shuts down. Then touch the Xbox button the console again to restart.

0x80048883

You see this error code when signing into or downloading your profile on Xbox One. The error code may mean that you are having network issues that are preventing you from signing in properly.

To fix this, try troubleshooting your network performance:

  • Run the console speed test to verify the speed of your console’s connection. If your connection speeds do not meet the recommended minimum standards, continue to the next step below.
  • Check your overall bandwidth and connection speed.
  • Contact your internet service provider to discuss your bandwidth allocation.
  • Try a different cable or port (wired connection only).
  • Check for wireless interference (wireless connection only).
  • Power cycle your console and network hardware.
  • Change your firewall settings. Your firewall settings may be restricting necessary traffic. Additionally, some firewall settings, such as IP flood detection, can cause connection issues.
  • Enable perimeter network (also known as DMZ) functionality on your router.
  • Try connecting your console directly to your modem instead of connecting it to your router. If you can connect with a direct-to-modem connection, your console and modem are working as expected. To connect to your router, you might need to change a setting on your router.

0x800488FC

You  may get this error code when you try to sign in to your Xbox One console. This means that there is an Xbox Live service outage.

To clear this error:

  • Check the Xbox Status page. If there are any services with alerts, expand the service, scroll down to “Notifications”, and sign in to receive a message when the service is up and running again.

0x8007000E

Error 0x8007000E occurs when you download a game on Xbox One.

This may mean there is an issue with the Xbox Live service or the game installation. To resolve this problem, try the following solutions:

  • Check the Xbox Status page. If there are any services with alerts, expand the service, scroll down to “Notifications”, and sign in to receive a message when the service is up and running again.
  • Cancel the game installation, restart the console, and then reinstall the game.

0x80070017

Error 0x80070017 occurs when you try to load data from your Xbox One hard drive. This means that you need to check your hard drives.

To clear this error:

  • Replace the bad drive.

0x8007005

Error 0x8007005 occurs when signing in to your Microsoft account on Xbox One. This may mean there is an issue getting your profile info.

To resolve the problem, try the following solutions:

  • Restart your Xbox console.
  • Remove and re-download your profile.

0x80073CF0

Error 0x80073CF0 occurs when you try to buy or start a game or an app. This may mean that your Xbox console has experienced an unexpected error.

Here is how to troubleshoot this error code:

  • Check the Xbox status.
  • Restart your console.
  • Uninstall and reinstall the game or app.

XBOS3008

Error XBOS3008 occurs when redeeming a digital code on Xbox One or online. You may encounter this error when you retry a failed transaction.

To resolve this error, follow these troubleshooting steps:

  • Check the Xbox status.
  • See if your Xbox subscription is suspended or has an outstanding balance.
  • Check the limitations on Xbox Live Gold trial subscriptions.

CP308

Error CP308 occurs when updating address information from an Xbox console. This means that the city, state, or postal code you entered don’t match and are incorrect.

To resolve this problem, go back and reenter your city, state, or postal code again. Make sure that the information you enter is correct.

PBR41080

Error PBR41080 occurs when purchasing a subscription from your Xbox. This may mean that you are trying to use a new payment option to purchase a new subscription that is identical to the current subscription on your account, or your current subscription is suspended for non-payment.

To resolve this problem, update how you pay for your subscription:

  • In a browser, go to My Account.
  • If needed, sign in to the Microsoft account you want to change. Note that you may be prompted to enter a security code to access your account.
  • Under “Subscriptions”, locate the subscription you want to pay for (you may need to select “All subscriptions”), and select “Manage”.
  • If you have a past-due balance for your subscription, select “Pay Now” under “Next charge”, and then follow the steps to update your payment option.
  • If you do not see a “Pay Now” option under “Next charge”, select “Change how you pay” under “Pay with”, and then follow the steps to update your payment option.

Error E100

Error E100 occurs when you try to update your Xbox One console. This means there was a problem with the update.

To clear the error, use the Xbox One startup error troubleshooter:

  • Go to the Xbox One startup error troubleshooter.
  • Scroll down the screen and select E100.
  • Follow the instructions in the troubleshooter.
  • e101

You may get this error code when you try to update your console software. This means there was a problem with the update.

To resolve this problem, use the Xbox One startup error troubleshooter:

  • Go to the Xbox One startup error troubleshooter.
  • Scroll down the screen and select E101.
  • Follow the instructions in the troubleshooter.

Error 3F4A, 3F4A-0000, or 3F4B

Error 3F4A, 3F4A-0000, or 3F4B occurs when you try to download an update from Xbox Live.

Solutions:

  • Try installing the update again.
  • Make sure you have enough storage space
  • Clear the system cache
  • Reinsert the storage device
  • Copy the update to a USB flash drive or CD/DVD
  • Roll back updates

Error code ACC1351

Error ACC1351 occurs when connecting or signing in to Xbox Live on Xbox One. You get this error code trying to connect or sign in to Xbox Live on your console. ACC1351 means that the connection is timing out.

To clear this error code, try the following troubleshooting instructions:

  • Check Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
  • If there are no current alerts on the service status page, use the Xbox One Streaming Quality Solution to troubleshoot timeout and slow-connection issues.

Xbox One Won’t Update

It is important that your Xbox console stays updated to be able to access many of the console’s features. If your Xbox One is not updating, it may be because of several issues. Here is what you can do to in an attempt to fix the problem:

  • Check your internet connection. Connection interruptions could be behind your console’s update failure.
  • Try again later. If you are having difficulties downloading the update, it may just be a problem on Microsoft’s end, including too many users trying to update at once.
  • Check your hardware. If you are using the wireless connection on the Xbox One and receiving an error, try a wired connection via Ethernet.
  • Power cycle your Xbox One. Hold down the power button for 5 seconds until it shuts down, then unplug the system and wait 30 seconds. Plug it back in and turn it on. This clears the cache and resets the network card.
  • If you are getting a specific error message regarding updates or an online connection in general, refer to Microsoft’s network connection error list.
  • If after all the above troubleshooting tips the update still won’t download, contact Xbox support for assistance.

Xbox Stuck on Splash Screen

When fully booting, Xbox one can take quite a while. When booting, a green screen with the Xbox logo will hang for a few minutes before the user interface comes up. If you have been waiting 10 minutes or longer, you will need to perform a hard reset.

Before performing a hard reset, note that doing this erases accounts and saved data. So you may want to sync or back up your data before starting the reset process.

  • To reset, power down your Xbox One by holding the Xbox button for 10 seconds. Once powered down, hold the sync, eject, and Xbox button on your console until you hear two beeps (around 10 seconds). Release the buttons, and you’ll see a factory reset menu. If you have an Xbox One S without an eject button, the sync and Xbox button will work.
  • Error codes E100, E200, E204, E207, E101, E102, E106, E203, E208, and E305 indicate that you may need to perform an offline system update. You will need a USB stick formatted to NTFS for this.

Xbox One Light Flashing Twice

In order to play game audio, a wireless headset must be “paired” to its transmitter. The headset and transmitter are paired out of the box, but the pairing can sometimes be lost. This can happen if the headset is turned off for a long time or is out of range.

When the headset and transmitter are paired, the transmitter’s Power/Pairing LED will be solid. If this LED is “blinking” slowly (slowly fading in and out), it means the transmitter is not paired with the headset and game audio will not play through the headset.

To pair, follow these instructions:

  1. Turn off the headset by pressing the headset Power button for 3 seconds. The LED on the headset should be completely off when it is powered down.
  2.  Unplug the transmitter’s USB power cable to power it down. Wait 3 seconds and then plug the power cable back in. The transmitter’s Power/Pairing LED should now be pulsing slowly on and off.
  3.  Hold down the transmitter’s Pair button for about 5 seconds. Release the Pair button when the transmitter’s Power/Pairing LED begins to flash rapidly (twice per second). It should now be flashing quickly and steadily twice per second. If it is flashing much more than 2 times per second, the button was held for much too long (15+ seconds), and you must start over from Step 2.
  4. With the headset still powered off, hold down the headset’s Power button for about 6 seconds until you hear a second set of two beeps. The headset’s Power LED should now be blinking rapidly like the transmitter (twice per second).

Note that the LED should not be double blinking (two quick blinks followed by a pause). If it is double blinking, then the button was not held long enough, and you must start over from Step 1.

  • Wait about 10 to 15 seconds. The transmitter’s Power/Pairing LED should be solid, and the headset’s Power LED should now be flashing steadily once per second.

The headset is now paired to the transmitter and is ready to play game audio.

The transmitter has three different “flashing” patterns. It can be “Pulsing” on and off, which indicates that it is not paired. If you hold the PAIR button for 5 seconds, it will start blinking 2 times a second at an even rate. This is pairing mode.

If you hold the button upwards of 15 seconds, it will start blinking extremely fast and the transmitter will leave pairing mode. This is not the correct pairing mode. Unplug the transmitter’s USB cable if it’s gone this far to “reset” the transmitter.

If the headset is paired and game audio is still not working, double-check that all the connections are secure and plugged into the appropriate outputs according to the headset’s user guide.

How to appear offline on Xbox One

You can appear offline on an Xbox One, even if you are currently online, by making some adjustments to your Xbox Live privacy settings. Also, you can customize your Xbox One’s privacy settings so only certain friends can see you online, while you will appear offline to everyone else.

Below are instructions on how to appear offline to everyone:

  1. From your Xbox One’s Home screen, press the Xbox button on your controller. This will open a menu.
  2. Navigate to the far left of the menu to the “Sign in” tab. Select your profile and press the A button.
  3. At the bottom of the next menu, there is a dropdown menu under “Appear online.” Navigate to the dropdown menu and press A.
  4. On the dropdown menu, select “Appear offline” and press A. Your profile should now appear offline to both friends and strangers.

To appear offline for everyone except your friends, follow these steps:

  1. From your Xbox One’s Home screen, press the Xbox button on your controller, and navigate to the “System” tab on the far right of the menu. Select “Settings” and press the A button.
  2. On the next menu, in the “Account” tab, there is a button labeled “Privacy & online safety.” Navigate to this button and press A.
  3. Select “Xbox Live privacy” and press A.
  4. On the next menu, navigate to “View details & customize” and press A.
  5. Select “Online status & history” and press A.
  6.  The next menu has a series of categories and corresponding dropdown menus, with options for “Everybody,” “Friends,” and “Block.” To make your profile’s online status visible to your friends, but not others, select “Friends” in the first drop-down menu and press A.

The rest of the options in the menu allow you to adjust other privacy settings in a similar way.

How to factory reset an Xbox One

When selling or giving away your Xbox One, you may need to erase and restore the console. To do that, you will have to perform a factory reset. You may also want to reset the console but keep your installed games and apps.

There are different ways to reset your console to factory defaults as follows:

  1. Reset using your console
  2. Press the Xbox button to open guide.
  3. Go to Profile & system> System> Console info
  4. Select “Reset console”.
  5. On the “Reset your console?” screen, you will see three options:
  6. “Reset and remove everything”- This setting removes all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. Use this option when selling or gifting the console, or as a last resort in some troubleshooting cases.
  7. “Reset and keep my games & apps”- Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.
  8. “Cancel”- To back out of this screen, simply select the “Cancel” button. No action has been taken at this point. This is a safe exit from this screen.

After selecting one of the options, your Xbox One console begins the process of erasing the selected content and resetting itself to the default settings.

On a computer

  • Resetting using a USB flash drive
  • If you cannot restore the factory default settings because you have no picture on your screen or you cannot access the “Settings” menu, you can perform this action by using a file loaded onto a USB flash drive.

To use the USB flash drive to restore your console to factory defaults, you will need the following:

  • A Windows-based PC with an internet connection and a USB port
  • A USB flash drive with a minimum 4 GB of space formatted as NTFS

On your console

  1. Unplug the network cable if you’re using a wired network connection.
  2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  3. Wait 30 seconds, and then plug the power cord back in.
  4. Plug the flash drive into a USB port on your console.
  5. Press and hold the “Pair” button (Xbox Series X and S: located on the front next to the USB port, Xbox One: located on the left side of the console) and the “Eject” button (Xbox Series X: located just above the disk drive slot, Xbox One: located on the front of the console), and then press the “Xbox” button on the console.

The Xbox Series S and the Xbox One S All-Digital Edition do not have an “Eject” button. On this console you only need to hold the “Pair” button and then press the Xbox button.

  • Continue holding the Pair button and Eject button for 10-15 seconds.
  • Listen for two “power-up” tones a couple of seconds apart. If you don’t hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.
  • You can release the Pair button and Eject button after the second power-up tone.
  • When the console restarts, remove the flash drive.
  • Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

The console restart may take several minutes. If you are using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you will need to connect at least once during the system setup process.

How to Clear Cache on Xbox One

It helps to clear the cache on your Xbox One if it is having difficulties loading. Doing so can improve its performance and make your system run faster.

To clear the cache on your Xbox One console, follow these steps:

  1. Turn off your Xbox One using the power button on the console.
  2. Once your Xbox One has completely powered down, unplug the power cord from the back of the console. Don’t just unplug the cord from the wall’s power socket; it must be disconnected from your Xbox One.
  3. Wait a minute, and then reconnect the power cord to both the Xbox One console and the power socket.
  4. Let another minute pass. If you are using an original Xbox One, watch for a small white light to appear on the Xbox One’s power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you are using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

Your Xbox One’s cache should now be clear, and it should run more smoothly.

Xbox One How to Delete Cloud Saves

If you have used up all the storage space on your Xbox One, you may want to delete some data saves to free up some space. It might be that you want to install a new game, for example.

To delete cloud saves, follow these steps below:

  1. On “Home”, select “My games & apps”.
  2. Highlight the game, press the “Menu” button on your controller, the select “Manage game & add-ons”.
  3. Select the “Saved data” box, then choose the item you want to delete.
  4. Delete it.

Repeat the above steps to delete anything else you no longer want or need in your cloud storage.

Also, you may want to get rid of items in your local storage. The process is also simple and straightforward, just like deleting the cloud saves. To delete save data locally on Xbox one, here is how to do it:

  1. Press the Xbox button on your controller to open guide.
  2. Select “Profile & System”> “Settings”> “System”>”Storage”
  3. On the “Manage storage device” screen, select:
  4. “Clear local saved games”. This option deletes games saved to your hard drive, but they will still be saved to the cloud. To remove them from the cloud, follow the steps on deleting cloud saves outlined above.

In addition to this, you can use the following steps:

  1. Press the Xbox button on your controller to open the guide.
  2. Navigate to Profile & System> Settings> Storage
  3. From here, you can select your internal storage, and choose “Uninstall things”.
  4. This takes you to the “Free up space” screen, where you can remove any game or app. Simply select the item you like to remove, and press “Remove selected”.

Note that Xbox uses a “smart storage” system, and can recommend items for you to delete. You can choose to get rid of the recommended items, or ignore and delete specific items that you may have in mind.

Xbox One Controller Not Syncing

If your controller is not connecting to your Xbox One console, it may be due to various reasons. Follow the steps below to troubleshoot and fix the issue:

  1. Connect your controller. If it is a new controller, you will need to connect it to your console by using the console’s pair button. If your controller was previously connected to the console but is no longer able to connect, try repeating the connection process using the console’s pair button.

If the controller is still not connecting or you are able to connect your controller to your Xbox console but it keeps getting disconnected, continue to the next step.

  • Power cycle your console. Follow these instructions:
  • Move your controller closer to your Xbox console.
  • Remove objects between the controller and Xbox that might interfere with your controller’s wireless signal, such as laptops, microwave ovens, wireless routers, doors, etc.
  • Once sure your controller can send a clear signal, power cycle your Xbox by pressing and holding the Xbox button on the front of the console for 10 seconds, until the console shuts off. Then, turn it back on.
  • If the problem is not resolved, check your controller batteries. Verify that it is not the batteries causing the issue. Anytime your controller connects to the console, the battery level can be seen in the upper-right corner of the Home screen. If you are not able to connect to the console at all, replace the batteries with fresh ones and make sure the controller is powering on.
  • Connect your controller to the console using a USB cable. Using a USB to micro-USB cable, plug the micro-USB end into the top of the controller, and the USB end into the USB slot on the side or back of the console.

If your controller works when connected to your console with a USB cable, continue to the next step. If it does not work, replace your controller.

  • If your controller connects when using USB cable, but does not stay connected after removing the cable, reconnect the cable and see if there is an update available for your controller.
  • Press the Xbox button to open the guide.
  • Under “Profile & system”, select “Settings”.
  • Under “Device & connections, select “Accessories”
  • On the “Xbox Wireless Controller” screen, select “…” to check the firmware version for your controller.
  • If it says “Update”, follow the steps provided.
  • Once your controller is updated, disconnect the USB cable and try reconnecting wirelessly again.

Xbox One Controller Not Updating

If you are having issues updating your controller, first disconnect any accessories from the controller.

If you were trying to update your controller and got a “There was a problem updating your controller” error message, select “Try again” after disconnecting all the accessories.

If you still can’t update the controller, try the following troubleshooting steps:

  1. Power cycle the console and try updating again.
  2. If that doesn’t fix the issue, try using a different USB cable and make sure it is firmly connected to the console’s USB port and the controller’s micro-USB or USB-C. Leave the controller connected via USB and let it sit up to 5 minutes, as the update can sometimes take a while to complete in the background.

Manually restart the update (from “Xbox Wireless Controller “screen in “Devices & connections”> “Accessories”) if the controller does not update automatically.

  • If you are still having issues, try updating the controller on a Windows 10 PC using the Xbox Accessories app. If this does not resolve the problem, you need to replace your controller.

Xbox One Not Reading Discs Properly

If your discs won’t load or play on your Xbox one, there are several solutions that you can try:

  • If you are getting a black screen when trying to play a DVD on your console, eject the disc and then restart the console. After the console has restarted and returned to the home screen, insert the DVD again.
  • If some discs play, but others do not or get an error, try the following troubleshooting steps:
  • Ensure the disc is clean and not defective. Clean the disc using a soft, clean, slight damp cloth. Hold the disc by the edges without touching the bottom or top surface.
  • Try playing the disc on another Xbox console to establish whether the issue is with the individual disc or the console’s disc drive.
  • If you can play game discs but not DVDs, CDs, or Blu-ray discs, make sure that the Blu-ray player app has installed successfully.
  • Make sure your DVD or Blu-ray disc is from the same region where you bought your console.
  • Replace the disc if none of the previous solutions fixed the problem.
  • If none of your discs play or if you insert your disc and your console does not recognize it, the issue may be due to the fact that the settings for instant-on power mode can render some consoles unable to read discs or your console’s disc drive needs servicing.

If you use instant-on power mode, change power modes and power cycle the console:

  1. Press the Xbox button on your controller to open the guide.
  2. Select Profile & system> Settings> General> Power mode & startup
  3. Select “Power mode” and then select “Energy-saving”.
  4. Do a hard power cycle by holding down the Xbox button on the console for 10 seconds. Once the console has completely shut down, press the Xbox button on the console again to restart it.
  5. Try your disc again. Wait a few seconds to see if the console recognizes the disc. If the console can now read the disc, you can revert to instant-on power mode.

Follow the steps above if the problem happens again.

If the previous solutions didn’t resolve the issue, your console will need a repair.

Xbox One Not Ejecting Discs

If you cannot eject the disc from your Xbox One console, there are several solutions you can try:

  • Restart, and then eject
  • Press and hold the Xbox button in the center of your of your controller to open the Power Center.
  • Select “Restart console”.
  • After restart, press the eject button next to the disc slot to remove the disc.
  • If that doesn’t work, try ejecting the disc using your controller. Press the Xbox button to open the guide, select “Home”, highlight the game that is currently inserted, and press X to eject the disc.

If your Xbox is frozen, press and hold the Xbox button on the front of the console until it shuts off. Press the Xbox button again to restart, then press the eject button.

  • Use a paper clip
  • Start by unplugging the power cord and other connected cables.
  • Uncoil a large paper clip. The clip must reach 2 inches (about 5 cm).
  • Insert the end of the paper clip into the eject hole. On Xbox One, the hole is found on the left wall of the console, around the corner from the disc slot. On the Original Xbox One, the hole is in plain view, but below the grill on the left side.

On Xbox Series X you will find the hole on the bottom side of the console, along the edge of the round stand, next to the disk drive.

On an Xbox One S, on the left side is a grill full of holes. To find the eject hole, start with the hole that is second from the right and second from the bottom. You will find the hole between slats on the left side, just under the connect button for wireless controllers. You need to be facing the side of the console directly to see the hole.

  • The disc will pop out slightly as you push the in the paper clip. Pull the disc the rest of the way out using a lint-free cloth to keep the disc clean.

To prevent this problem from happening again, ensure the disc is not sticky and does not have a label that is thick or peeling.

Games Freezing or Crashing on Xbox One

If the game loads successfully and you are able to start playing, the problem is likely unrelated to your console’s disc drive. You should ensure there are no scratches on your disc. If the disc looks fine, proceed with the following troubleshooting steps when your game freezes, crashes or has trouble starting:

  1. Check for known issues
  2. Check for service outages on Xbox status page.
  3. Check for known issues for game launches page to see if there are known issues with the particular game.
  4. If there is an error code, enter the code in search results to find out how to troubleshoot it.
  • Sometimes a game freeze or startup issue is caused by temporary problem that can be resolved by simply exiting and restarting the game. If the game is running, try exiting to the home screen. Follow these instructions:
  • Press the Xbox button on the controller to open the guide.
  • Highlight the game, press the “Menu” on your controller and select “Quit”.
  • Try restarting the game
  • If the problem stays unresolved, try power cycling your console.
  • Test your network connection. A network issue can sometimes affect gameplay. To test your Xbox connection:
  • Press the Xbox button to open the guide.
  • Select Profile & system> Settings> General> Network settings

Note that any outages will appear under “Current Network Status”.

  • On the “Network settings” screen, select “Test network connection”. If the connection test is successful, your console will connect to the Xbox service.

If prompted to update your console software, select “Yes”.

Otherwise, troubleshoot your Xbox network connection.

  • Sometimes corrupted profile data on your console can affect gameplay. To see if this is the case, try playing the same game using a different profile on your console. Create a new profile for testing purposes if you do not have a different profile set up on your Xbox.

If you can play the game with a different profile, remove and re-add your profile as the profile data might be corrupted.

  • It is possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might fix the problem.

Games Won’t Install in My Xbox One

If you are trying to install an Xbox game from a disc and the installation process doesn’t do beyond 0% or stops near 0%, this could be caused by the console trying to download an update for the game while the game is still installing.

To resolve this problem, here are some solutions you can try:

  1. Clear your local saved games and try reinstalling the game
  2. Eject the disc from your console.
  3. Press the Xbox button to open the guide.
  4. Go to Profile & system> Settings> System> Storage devices.
  5. Select “Clear local saved games”.
  6. Select “Yes” to confirm.
  7. Once your console restarts, try installing the game again.
  8. If the above solution doesn’t work, try taking your console offline and install the game. Take your console offline, cancel the download, and then power cycle the console. After successfully installing the game, go online and let the update download.

Follow these steps:

  • Press the Xbox button to open the guide.
  • Go to Profile & system> Settings> General> Network settings.
  • Select “Go offline”.

To cancel the download:

  • Press the Xbox button to open the guide, and then select My games & apps> See all
  • Select Manage> Queue.
  • Highlight the game you are trying to install and press the “Menu” button on the controller.
  • Select “Cancel”

Then proceed to these steps below:

  • Eject the game disc.
  • Press and hold the Xbox button to open the Power Center.
  • Select “Restart console” and select “Restart”.
  • After the console restarts, insert the disc. Follow the steps to install the game. Make sure you do this before reconnecting to the internet.
  • Then, press the Xbox button to open the guide.
  • Select Profile & system> Settings> General> Network settings.
  • Select “Go online”.

Xbox One Not Automatically Detecting TV Resolution

Your Xbox console should automatically detect the display resolution on your TV. But, in case your console doesn’t detect the TV resolution correctly, you can easily change the display resolution. To do that, follow these steps below:

  1. Press the Xbox button to open the guide.
  2. Select Profile & system> Settings.
  3. Under “General”, select “TV & display options”.
  4. Select “Resolution”, and then select the best resolution for your TV (720p, 1080p or 4K UHD). If you do not see the resolution for your TV make sure to set TV connection to Auto detect.

Xbox One Not Displaying on TV

Depending on your situation, there are several troubleshooting tips you can try when your TV stays blank or black when you start your Xbox console.

If your screen is blank after turning on the console:

  1. Check your connections
  2. Confirm that both your TV and Xbox One console are turned on.
  3. Check that your TV is set to the correct input signal (HDMI).
  4. Check that the HDMI cable connections to your console and TV are secure.
  5. Check that the HDMI cable is connected to the “out to TV” port on the console.
  6. Try plugging the HDMI cable to a different port on the TV.
  7. Try using a different HDMI cable to connect the TV and the console.
  8. Try connecting your console to a different TV.
  9. Power cycle your Xbox console.
  10. Reset your display settings

If your TV screen is blank after you start watching a Blu-ray Disc this can happen if Video output in your Xbox console settings is set to “Allow 24Hz”. To turn off “Allow 24Hz”, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Select Profile & system > Settings > General > TV & display options.
  3. Select “Video modes”.
  4. Select “Allow 24Hz” to turn off this setting.

If your console is connected to an audio-video receiver (AVR) that is connected to your TV and you have no sound, follow these troubleshooting steps:

  1. Turn on your devices in the following order, waiting for each device to fully power up before starting the next device:
  2. Turn on your TV first.
  3. Once your TV is displaying a picture, turn on the AVR.
  4. Turn on your console.
  5. Use the Input button on your TV’s remote control to switch the input source of your AVR away from the console and then back (for example, HDMI1 to HDMI2, and then back to HDMI1).
  6. Restart the AVR.
  7. Set your TV connection to HDMI:
  8. Press the Xbox button to open the guide.
  9. Select Profile & system > Settings > General > TV & display options.
  10. Select Video fidelity & overscan.
  11. Under the Display dropdown, select the HDMI option.

If you have just installed a system update and you see a blank screen, it could indicate a system update error. If your Xbox console software does not update successfully, you may encounter one of several situations. The console might display an error message or error code during or following the update, or the console might not start correctly after the update is complete.

Check this too: How to Clean a Mousepad

Xbox One Disc Drive Makes Grinding Sound

If you hear grinding noise when you insert a disc or when playing it, your console may need service. There is likely a loose gear somewhere in the disk drive causing the grinding sound. While this doesn’t scratch the game discs, it makes them impossible to read.

Unplugging the console, flipping it over, and giving it some few whacks has proven effective at realigning the gears for some users, but to avoid the risks, it may be best taking the console for service to correct disc drive misalignment issues.