remo doorbell how to and troubleshooting guide

Remo Doorbell How-to & Troubleshooting Guide

When it comes to home security systems, Remo video doorbells and smart cameras are easy to install and feature 2-way talk, advanced motion detection, high-quality video, night vision, free cloud storage, and support Alexa and Good Assistant voice commands. On top of all these features, Remo doorbells are pretty affordable.

Unfortunately, like all other smart video doorbells in the market, Remo doorbells are not immune to developing issues during installation or after some time. One of the pros of Remo doorbells is they hardly develop problems, and when they do, they are pretty easy to troubleshoot without the extra costs of a technician. This article will help you identify the issues and troubleshoot.

How do I set up Remo Doorbell?

Follow the steps below to install and set up your Remo doorbell to an already existing doorbell.

1. Connect the Remo power kit to the mechanical chime.

  • The Remo power kit helps to connect the existing doorbell chime to the smart Remo doorbell.
  • Check the doorbell voltage and chime. Remo doorbell works best with a voltage of 16-24 Volts.
  • Turn off power at the circuit breaker.
  • Remove the cover of the mechanical chime. Take note of the wiring on the chime for reference.
  • Loosen the terminal screws on the chime and disconnect the wires.
  • Straighten the open end of the chime wires and insert them into the connector on the power kit that comes with your Remo doorbell. The order of connection does not matter.
  • Connect the power kit wires to the chime in any order and tighten the screws.
  • Set your power kit away from any moving parts to avoid damping the chime. Secure it in place with double-sided adhesive tape.

2. Mount the doorbell.

  • Unscrew the existing doorbell and disconnect the wires.
  • Place the mount on the wall and use it as a template to mark the position for the drill holes.
  • Drill the holes and insert the anchors onto the wall.
  • Place the mount on the wall and secure it with the mounting screws.
  • Loosen the screws at the back of the Remo doorbell. Connect the electrical wires to the terminals on the doorbell in any order.
  • If you do not have a chime, use a safety fuse wire. Connect one open end of the safety fuse wire to one electrical wire using a wire connector and twist it tightly. Repeat the same for the remaining wires.
  • Note: If you do not use a safety fuse when there is no chime, the doorbell is likely to malfunction or cause a fire.
  • Remove the faceplate from the doorbell.
  • Place the doorbell on the wall mount and secure it with the screws provided.
  • Put the faceplate over the mounted doorbell and insert the screw on the underside to secure it in place.
  • Switch the power back on at the breaker circuit. The LED light flashes blue to indicate that it is ready for set up. If not, there is a problem with power or the wiring.

3. Connect the doorbell to the app.

  • Connect your smartphone to your home Wi-Fi. Make sure the Wi-Fi strength at the doorbell location is 2.4GHz.
  • Download the Remo app, sign up with your email and create an email.
  • Press the “+” on the home screen to add your device and choose your timezone.
  • Enter the password for your home Wi-Fi that displays on the app.
  • When the LED light on the doorbell flashes blue, scan the QR code on the doorbell.
  • Without closing the Remo app, go to your phone’s Wi-Fi settings.
  • Tap the network RemoBellS to connect the doorbell to your phone. Your doorbell is always pairing-ready the moment it powers up.
  • Go back to the Remo app and press “Continue,” wait for your registration which can take up to three minutes.

How to reset a Remo doorbell

  • Remove the faceplate from the doorbell and unscrew the security screw underneath the doorbell.
  • Press and hold the reset button on the doorbell for about five seconds.
  • When the LED light on the doorbell flashes blue, then go to the app and delete the paired device.
  • Once deleted, register the doorbell again.

Remo doorbell not connecting to Wi-Fi.

If your doorbell refuses to connect to an internet connection, the LED indicator light will be flashing red. Here is how to fix it;

  • Check the router and ensure that it is receiving power. Replace the power outlet or replace a short fuse in the socket if it is not passing current.
  • The router may be too far from the doorbell. Routers have limited reach; therefore, poor placement can cause weak signals. Move your Wi-Fi router to a location within 200 feet of the doorbell and reconnect to the Wi-Fi.
  • Ensure your internet connection payments are up-to-date.
  • Check the Wi-Fi network you are trying to connect with is on  2.4Ghz – Remo only works with 2.4Ghz.
  • Make sure you enter the correct Wi-Fi password.
  • Check your router’s Mac address and ensure that it is disabled.
  • Reset your router by pressing its reset button for about 10 seconds.
  • If resetting the router does not work, press the reset button on the doorbell for about five seconds to reset the device. Register the doorbell to your phone again.

Remo doorbell not ringing inside the house

The smart Remo doorbell has a wireless receiver that makes the doorbell ring when someone presses the button on the doorbell. If your chime doesn’t sound, here is how to troubleshoot it.

  • Ensure the chime is receiving power—a regular socket powers most chimes. Use a multimeter to test for current. Some are battery-powered to allow for portability, and the batteries may have completely discharge and therefore require replacing.
  • Check the batteries inside the receiver and replace them if you haven’t changed them in a while.
  • Check the wiring between the chime and the power kit. Ensure the connection to the terminals is secure. If you are using the plug-in Remo chime, ensure that its receiving power from its wall socket.
  • The chime receiver connects with the doorbell wirelessly, but there is a distance limit of 75 to 150 feet. If the receiver is much further than this range, you will have to move the receiver closer to the doorbell. Alternatively, you have to install a wireless 433MHz signal repeater or extender. Also, ensure the doorbell and the chime receiver also work on the same frequency with the extender. The signal repeater bounces off the signal from the doorbell to the chime receiver.
  • Ensure the microphone is enabled. If the microphone on the doorbell is not enabled, you will not hear any sound. Go to the Remo app and turn on the microphone toggle. If it doesn’t work, you will have to replace the microphone on the doorbell.
  • If the problem persists, replace the speakers on the doorbell.

How to change the Remo doorbell chime

The Remo doorbell chime plugs into a USB power adapter and connects to the Remo doorbell, which allows you to hear when someone is at the door without necessarily having your phone at hand. The Remo indoor chime is excellent to have when you do not have a mechanical chime. When installing the Remo chime, you have to connect it to the app to work with the doorbell.

  • After setting up your doorbell, plug the Remo chime into a USB adapter and then connect the adapter to a wall socket.
  • The LED on the chime will have a pulsating blue light to indicate it is ready for set up. If it doesn’t, press and hold the reset button for five seconds.
  • Open the Remo app and press the menu tab on the top left corner.
  • Select “Devices” and press the “+” icon on the bottom left corner to add another device.
  • Choose “Chime” and select your timezone.
  • Leave the Remo app open and go to your phone’s Wi-Fi settings.
  • Select the “Chime_xxxxxx” network, go back to the Remo app and tap “Continue.”
  • Select your home’s Wi-Fi network, enter the password and wait for registration.  After successful pairing, the LED light on the chime will turn solid blue.

Check this too: Wyze Lock How-to & Troubleshooting Guide

I can’t hear the Remo doorbell.

Check your settings on your Remo app:

  • Open the Remo app and tap on the Menu icon
  • Select “Devices”
  • Tap “Your Devices”
  • On the settings of the linked device, turn on “Bell Sound” or “Motion Sound.”

How do I change my ringtone?

  • Press the menu icon  
  • Select “Devices”  
  • Select “Chime”  
  • Go to “Bell Sound Setting” or “Motion Sound Setting”
  • Choose Ringtone
  • Press “Save Changes”

How do I adjust the volume of my Remo chime?

  • Press the menu icon
  • Select “Devices”
  • Select “Chime”
  • Go to”Bell Sound Setting” or “Motion Sound Setting”
  • Adjust the volume control
  • Press “Save Changes”

Does Remo work with Alexa?

Among other voice command apps, Remo devices are also compatible with Alexa. You can use Alexa to give commands to your Remo devices. Remo’s integration with Alexa allows you to view the live feed on your Echo Show or Spot. For Alexa to work with your doorbell, you need to have added either the Remo+ Voice or Remo+ Show skill to your Alexa app.

  • Open the Alexa app and click on the Menu icon in the top left corner.
  • Click on “Skills and Games”
  • Tap on the Search icon in the top right corner and type “remoplus.”
  • Tap on the ” Remo+ Voice” or “Remo+ Show” and select “Enable To Use.”
  • A prompt will appear, enter your Remo account email and password, click “Allow” to allow Alexa to access your Remo account.
  • Click the “X” icon on the top left corner to close the prompt.
  • Click on “Discover Devices.” the Alexa app may time a while to find your Remo devices.
  • Press “Confirm” when the app discovers your device.
  • Test the connection; if it doesn’t work, open the Alexa app and disable the skill and reconnect again.

No audio from my phone to the doorbell

If you can hear audio from your Remo app, but no sound is traveling from your phone to the doorbell, it means that the Remo app does not have access to your phone’s microphone. Here is how to fix it:

iPhone and iOS – Apple

  • Open the phone settings
  • Select Privacy
  • Tap on “Microphone” to enable it.
  • Ensure that the toggle next to the Remo app is enabled (green).

Android

  • Open the phone settings
  • Go to apps
  • Click on the Remo app
  • Scroll to Permissions and open.
  • Click on Microphone
  • Tap “Allow”

Remo doorbell won’t turn on.

The doorbell is susceptible to problems that can cause it to stop working. The following are some of the possible causes.

1. Insufficient voltage

Low voltage may cause your Remo doorbell to stop ringing or not work correctly. Check the voltage the doorbell is receiving on the Remo app. The Remo app gives notifications when the voltage is too low. Remo doorbell works best with a 16 –24 Volt wiring. Call a professional to fix any voltage issues your power lines may be experiencing.

Check the power kit and ensure that the wiring is correct. Besides connecting your doorbell to the mechanical chime, the power kit also ensures that the doorbell receives sufficient power to function.

If the doorbell is still not receiving enough power, you will need to replace the power kit.

2. Faulty battery

If you have the battery-powered Remo doorbell that’s not working, the battery is likely to be faulty. Check the battery life on the app, which gives a notification when the battery is low. Replace the doorbell’s battery.

3. Poor weather conditions

Though the Remo doorbell is weatherproof, extremely cold weather can affect some functions of the doorbell or cause glitches. Very cold temperatures cause the mercury in the lithium-ion battery to drop, making it difficult for the battery to maintain charge. Remo doorbell operates best between 0°F – +120°F (–20°C to 50°C). Expect the doorbell to temporarily stop working when the temperatures drop below the optimum range.

How to replace the Remo Doorbell battery

The Remo doorbells use 6 AA rechargeable batteries which may last up to 4 months depending on usage. When the batteries need replacing, these are the steps to follow:

  • Remove the doorbell from the mounting plate on the wall.
  • Carefully, disconnect the electrical wires.
  • Remove the cover screws using a screwdriver.
  • Remove the battery cover.
  • Insert the new batteries and secure the battery cover using a screwdriver.

How many users can access the Remo Doorbell?

You can access the Remo doorbell with up to five users. To add other users:

  • Download and open the Remo app using your desired device.
  • Log in using the same email address and password.
  • Tap on the Menu icon on the top left corner.
  • Click “Viewers”
  • Tap on ‘Viewer XXX” and enter your preferred viewer name.

Remo Doorbell has a night vision malfunction.

1. Weak internet speed

Slow internet speed can cause poor video quality for the live feed. Test your internet speed by Google searching “internet speed test.” The best streaming performance requires a minimum of 2Mbps. If the problem persists, reset your Wi-Fi router by pressing the reset button on the router for about 10 seconds.

2. Faulty camera

If your doorbell is working, but there is no image or video showing, the doorbell camera may be faulty. Replace the Remo doorbell camera.

3. Incorrect wiring

Wiring issues can reduce the camera’s night vision image and video quality. Check the wiring on the power kit. Disconnect the power kit from the chime and then reconnect the wires. Ensure the wires securely attach to the terminal screws.

Check this too: Eufy Doorbell How to & Troubleshooting Guide

Conclusion

There is a lot to like about the Remo Doorbell. Other than its high-ranking performance as a smart camera doorbell, it is straightforward to install and set up this device. It hardly develops issues, but when it does, you can quickly troubleshoot it using our article. Keep in mind that when doing replacements, always use Remo parts. Using replacement parts of other brands may cause compatibility issues.