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Simplehuman Soap Dispenser Troubleshooting & How to Guide

Simplehuman Soap Dispenser Troubleshooting & How to Guide

Simplehuman soap dispensers are very effective, easy to use and convenient- with the automatic models dispensing soap without having to touch anything. But, like other appliances, they can develop problems with time such as a blockage due to the soap drying out or using soap that is too thick. Most of these issues can be solved through proper care and maintenance. Otherwise, here is a troubleshooting guide and how-to-guide on the common problems people using the simplehuman dispenser have previously reported.

Why is My Simplehuman Soap Dispenser Not Working?

  1. Not Dispensing

If your unit is not dispensing soap or it dispenses too little, it might be because of the following reasons:

  • The valve is blocked or dirty.
  • Setting is too low.
  • Soap is too thick or contains exfoliants/beads.
  • It needs to re-prime
  • The dispenser is clogged.

Try the following solutions and see if it works:

  • Press the + button to increase the setting and try again.
  • Run the valve gently to release trapped air or use a damp cloth to clean any soap residue and try again.
  • Avoid using soaps with exfoliants or moisturizing beads.
  1. Light doesn’t turn on

If light doesn’t turn on when you press the + button, it could be because:

  • Batteries are low or drained.
  • Incorrect battery orientation.
  • Rust on the battery door contacts.

Try the following solutions and see if it works:

  • Check battery level or replace them with fresh batteries and try again.
  • Make sure the batteries are lined up correctly and try again.
  • Use steel wool to remove any rusty spots and try again.

How Do I Set for My Superhuman Soap Dispenser to Dispense Continuously?

Continuous dispensing is convenient for bigger chores like doing the dishes.

  • Press the button at the top of the soap pump.
  • Hold the button down to dispense soap continuously.

How Do I Adjust My Simplehuman Soap Dispenser?

  • Place your hand under the sensor.
  • Hold down the “+”button until soap starts coming out.
  • Press the “+” and “-“buttons to adjust the amount of soap dispensed.
  • For pre-2010 models, use the dial on the dispenser to adjust the amount of soap.
  • If the soap doesn’t flow, flick the valve opening lightly to release any trapped air.

How Do You Unclog a Simplehuman Soap Dispenser?

If the blockage is not too thick, use water or thinner soap to flush it. If this doesn’t work then you need to disassemble the pump to unclog it.

  • Backflush the soap feed with hot water by forcing it back through with sufficient pressure to dislodge a clog.
  • Remove the battery compartment screw and the two pump compartment screws at the bottom.
  • Remove the bottom of the soap dispenser.
  • Unscrew the screws that hold the pump to the assembly and unhook the pump from the plastic tube.
  • Remove the screws holding the electronic board and base for easier access to the pump tube.
  • Clean out the tube to remove any hardened soap that is clogging the tube.
  • Reassemble the pump.

How to Replace the Batteries on a Simplehuman Soap Dispenser?

  • Turn the dispenser upside down and locate the battery compartment on the bottom.
  • Press in on the raised tab to lift off the cover.
  • Remove the old batteries.
  • Insert 4 new AA batteries and replace the cover.

Ensure that you get the battery orientation right by matching the new cell orientation with the marking in the battery compartment. The wrong orientation will leave you with a non-functional soap dispenser

Why is My Simplehuman Soap Dispenser Light Flashing?

If there is flashing light on your soap dispenser after you press the buttons, but you do not hear the pump motor working then your sensor may have a problem. Here is what you need to do:

  • Take a damp cloth and wipe the sensor, and then dry it.
  • If the problem persists, try shifting the dispenser to another part of the room to check if the sensor is being impacted by the lighting.

If your sensor light turns red or flashes red when dispensing, you may have a battery problem. However, the light will be blue on older models made before 2010. To deal with the issue;

  • Remove your batteries and then use steel wool to clean the battery contacts.
  • If the battery case is badly corroded, replace it with your new one.
  • Replace the batteries with new ones.

How Long Do You Charge a Simplehuman Soap Dispenser?

The sensor pump can fully charge in 2 hours using a USB power adaptor. This charge can provide up to 3 months of regular use.

How Do You Know When the Simple Human Soap Dispenser is Fully Charged

Your soap dispenser will change the appearance of its LED light depending on the charge activity or status.

  • Red: Needs charging
  • Pulsating Blue: charging
  • Solid Blue: Fully charged

Simplehuman Rechargeable Soap Dispenser Not Charging Fix

If the unit is not charging, it could be because the cable or power source is damaged. Try the following:

  • Inspect the cable for any abnormalities or damages.
  • If seen, discontinue use and contact Superhuman support.
  • If the cable is okay, check the power source and establish if it can charge other devices.
  • Make sure you use the recommended USB power adapter rated 5 V and 1 A.

Can You Use Any Soap in a Simplehuman Soap Dispenser?

You can use almost any hand soap on your simplehuman soap dispenser. However, for foaming dispensers regular liquid hand soap may not work because it is too thick. Also, avoid using soaps with gritty substances like exfoliants and beads.

How to Open and Refill a Simplehuman Soap Dispenser

  • Twist the top plastic cap counterclockwise.
  • Then pour in liquid soap until it reaches the top of the reservoir.
  • For foam cartridges, eject the old cartridge and insert a new one with your preferred foam soap.

Automatic Soap Dispenser Goes Off by Itself Fix

If your unit goes off on by itself, it may be because of blurred fingerprints or the sensor light is not working properly.

  • Take a damp cloth and wipe the sensor, and then dry it.
  • If the problem persists, try shifting the dispenser to another part of the room to check if the sensor is being impacted by the lighting.

How Do I Turn Superhuman Soap Dispenser Built-in Timer On and Off?

To turn the timer ON:

  • Turn the dial at the base to the OFF position.
  • While holding down the continuous dispensing button, turn the dial at the base to any of the 4 volume settings.
  • This will activate the 20-second timer.

To turn it OFF:

  • Turn the dial at the base to the OFF setting. This will reset the soap pump.
  • Turn the dial back to any of the 4 volume settings.
  • The timer is now deactivated until you turn it ON again.

Check this too: Best Automatic Soap Dispenser

There are different Superhuman soap dispensers models and thus this guide may not have addressed a specific query on the particular unit you have. If that is the case, try going through the manual or contacting the manufacturer for more information.